24 Jan
Jessica Hupp published a great list in the Webword Newsletter of 100 blogs that focus primarily on Human-Centered Interaction (HCI) and Design. The list which we’ve posted below contains some of our favorites which includes: Boxes and Arrows, UX Magazine, This is Broken, and Functioning Form. These blogs are relevant, informing, engaging, challenging, and inspiring. Take a look and keep informed.
The Top 10
These blogs are the best of the best when it comes to user-centered discussions.
Accessibility
When designing your site, you can’t forget about people with disabilities. Find out more about how you can make your web development open to everyone by reading these blogs.
Human Computer Interaction
Web pages don’t just load themselves — people find them and open them. These blogs discuss the intersection of humans and computers in design.
Web Standards
Web standards ensure that it’s easy for a wide variety of people to be served with quality web pages. Check out these blogs to find out more about web standards and how you can implement them in your own design.
User Experience and Interaction
In user-centered development, it’s all about how people experience what you’ve designed. Get more on this subject with these blogs.
User-Centered Design
Design is more than just aesthetics. Read these blogs to find out how to make your development attractive and functional.
User-Centered Writing and Content
Web 2.0 has brought on all sorts of social media and crowdsourcing content. Find out how you can successfully harness this phenomenon to become more user-centric.
16 Jan
Barry Schwartz, author of the book The Paradox of Choice, has some insight and research into how people make choices and filter the number of choices they have.
I’m interested in the ramifications of Barry’s book on information architecture and website design.
In a nutshell, the author asserts that we’ve always thought people should have more choices rather than fewer yet his research is saying there’s a point at which too many choices can be paralyzing.
From the Boxes and Arrows interview with Barry…
Barry Schwartz: In 50 years of research and psychology, there is study after study showing that people who are able to choose X were more satisfied than people who simply got X. But in all of those studies, the contrast was always with two options. And if two options are better than no choice, then three must be better than two, and four must be better than three, and so on. But no one ever studied that. The empirical basis for the idea is that the more choice people have, the better they are. And it seems perfectly reasonable.
What economist have said, more as a matter of theory than as a matter of empirical evidence, is that if you add options, you can’t make anyone any worse off. If you’re happy alternating between Cheerios and Rice Krispies, you can just keep doing that. And, if I add 50 other cereals, you’ll ignore them. And if I don’t like Cheerios and Rice Krispies, chances are that one of those 50 cereals that have been added will be just the ticket.
Adding options is bound to make somebody better off, and further, it won’t make anybody worse off. The more choice people have, the better they are. So how could it not be true?
It’s not true.
But it’s only in the last five years that people have started doing research where instead of having two options, people have 20 or 200. And when you cross a line (and you are probably going to ask me “where’s the line?” and I’m going to say, ”I don’t know; nobody knows”), choice goes from being beneficial to being paralyzing. So one effect of too many choices is that people can’t choose at all…
The consistent problem in all of this is that people don’t know what’s good for them. If you offer people a limited range of options and a large set, most people will choose the large set. They’ll go and try to pick something, and they’ll walk out empty handed shaking their heads. So everyone’s kind of swallowed the ideology that more is better than less.
Read the full interview on Boxes and Arrows >>
Watch the Google video of Barry’s talk at Google >>
5 Nov
Andrea Wiggens has written a good article over at Boxes and Arrows discussing why IA’s need “to understand why visitors come to the site and what they seek, so that the content can be best presented to meet user needs and business goals.”
Using heuristics
Providing a context for heuristics is the most useful application of web metrics in a site redesign: a framework for measurement is critical to future evaluation of the success and value of strategic but intangible investments like information architecture. Analyzing pre-existing web traffic yields insights to user behavior and measures how well a site meets user needs. By comparing analytic data to an information architect’s heuristic evaluation, a basic validation emerges for otherwise subjective performance measures. In addition to heuristic validation, web analysts can use the information to engineer effective key performance indicators (KPI) for future evaluation, and the information architect can use the information to provide direction for the design.
(Via Boxes and Arrows.)
17 Oct
Mark Sullivan over at Light Reading has posted an article with an interesting look into Microsoft TV’s Usability Lab and some interesting findings related to the IPTV User Experience…
According to Microsoft TV usability director David Sloo, the reaction time of other IPTV features, such as programming guides, can appear to be faster than they really are if a viewer is experiencing highly reactive channel change response times…So Sloo’s team doesn’t just study responses to the Microsoft TV product: A lot of time is spent learning from both the attributes and shortcomings of competing products…The research has shown that TV watchers want to spend most of their time looking at their TV, not at their remote. So Sloo and his team have been working with several different ways of putting more navigation features on the screen, and fewer on the remote control.
“We see TV today as akin to the PC in the 1980s — it’s useful but its utility is limited until it becomes a two-way system,” says Microsoft TV spokesman Jim Brady. Microsoft’s approach to the problem is something called “search and discovery.” During Light Reading’s visit to Microsoft’s Mountain View, Calif. campus, marketing general manager Christine Heckart demonstrated the system’s simple search function. She entered some keywords into the system with the remote control, and the system searched all of the recorded, broadcast and VOD programming available and returned a list of titles.
In future iterations of its software, the “discovery” part of the equation will become more emphasized, Microsoft says, with the experience become more like browsing at Amazon. Once a viewer locates something (a movie, clip or TV show) that’s in their general area of interest, the system begins suggesting related titles the viewer might like
“We get asked about broadband video a lot, and there’s so much confusion about it,” Brady says. “Over time the lines between IPTV and internet video will blur, but today people access and watch them for different reasons,” he adds, though “we do see a crossover in the future.”